How Is The Customer Service At Smith And Wesson
Smith & Wesson .460 S&Westward review Bad Customer Service
Smith & Wesson was once a trusted make, considered the best product revolver available. In 2013 I discovered that they are only slightly better than Taurus. Information technology saddens me to see what was once a great brand, now failing. -Shepard Humphries
My personal experiences suggest that if you want to buy a S&W, make sure it is an erstwhile one. I example is our .460 Revolver. I purchased it for utilize in our shooting teaching business, and after one summertime of use, probably less than 200 shots of .460 Magnum shot through information technology (maybe equally loftier as 300), I noticed the cylinder was loose. In June of 2013 I sent it to Due south&W for a repair, asking nicely that they rush the repair so that it would be back for our busy July & August flavour.
S&Westward called in mid November to say that the problem is inside the frame and that the gun is not safety to apply and needs to be destroyed. They offered to price a new one for me, but of course I was in no mood to buy a 2d product when the first one failed. Maybe they were joking and mocking me for existence a sucker having purchased one of their products? There was no apology for producing a lemon, no offer of a discounted deal on a replacement, just a thing of fact notification that their gun failed and a solicitation to buy a new ane. Of class i did not ask for their pricing.
I recognize that a gun will article of clothing out, just like a car or shoe. My gripe with Due south&W is that it happened with then picayune utilize. About handguns have less than 500 round
s fired through them in their life. Cheap companies similar Taurus recognize this and build low quality guns that they know will not last long, and their low cost reflects this. Tarus knows that the small pct of shooters that used their guns more than would ship them back, so Taurus is wearisome just friendly in replacing their guns and makes it easy.
Smith and Wesson revolvers used to concluding much longer. Unfortunately, I had recommended them to hundreds of students earlier this incident. My experience, unless a fluke, indicates that Smith & Wesson is following this same 'Taurus" path, except they have not adjusted their price downward to reflect a lower quality.
This incident is a great example of why knowing a visitor'due south warranty policy is so nifty!Companies like LLBean, LWRC and Vortex Optics meridian the list, while it seems the IRS and Southward&W are at the bottom. We always hear stories about LWRC, Leupold, Vortex and LLBean continuing behind their products. They even dust their teeth and treat customers right when they know it was the client's fault … and THAT is the point, at that place is a positive fizz well-nigh those companies:
- LLBean- "If you lot find one of their sometime worn out shirts in a gutter, postal service it to them and they volition send you a brand new one."
- Vortex Optics- "If y'all get drunk ane night and effort to make clean one of their scopes with a scouring pad, send it back to them with an honest annotation about your bone-headedness. They will apologize for the problem and ship you a new telescopic in nigh 10 days.
Obviously ethical people similar you and me would have personal responsibility for the above examples and would not ask for a gratis repair or replacement, but these companies set the benchmark on perfect customer service. Information technology is my sincere hope and belief that our conglomerate, JH Shooting, LLC has earned and volition maintain the same reputation.
As for Smith and Wesson Warranty, information technology is not practically expert. Nosotros were very disappointed most their failure, and now warn our clients to save the money and become an equal-value gun, the Taurus. Taurus quality is less than Smith and Wesson, merely their warranty policy is better, then it evens out.
https://www.youtube.com/watch?v=bm-kCSZLpzY&feature=youtu.be
https://youtu.be/bm-kCSZLpzY
Source: https://shootinjh.com/smith-wesson-460-review-bad-customer-service/
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