How To Express Customer Service In Your Resume

By Mike Simpson

Do you know what the key to landing a new customer service job is? It'southward making sure that your resume stands out from the pack.

Why?

Because, if your application doesn't catch the hiring manager's middle, you won't movement forward in the hiring process. It won't matter if y'all have the customer service interview questions downwardly pat, because you won't have a run a risk to answer them.

Yes, that may sound a fleck harsh, but there'southward no need to panic. By creating a stellar customer service resume summary, you can highlight why you're an exceptional candidate. Yous'll be putting what makes you lot shine front and heart, increasing the odds that the hiring manager volition take notice.

So, whether you are applying to call centers, or trying to land a position with a retail behemothic like Walmart, Costco, or Home Depot, it's vital to brand your customer service resume summary outstanding. Don't know where to brainstorm? Don't sweat it. Nosotros've got you lot covered.

What Is a Resume Summary?

Alright, before you talk most how yous should write your resume summary, let'southward talk about what ane is. First, it's different than a resume objective, which is a argument that yous use to outline your career goals while highlighting certain capabilities. Those are best for people who are new to the workforce, transitioning into a new field, or lack applicable experience.

If you've worked in customer service roles before, your best bet is to go with a resume summary. This is a statement that sits at the elevation of your resume, showcasing the expertise you bring to the table. You lot are putting your most in-demand skills and feel on total brandish, ensuring the hiring managing director doesn't miss whatever of information technology.

But, expect, why do yous need a customer service resume summary if all of that information is, well, in your resume? Doesn't that make it redundant?

Technically, you're right. You are rehashing some details that are already in your resume. The thing is, hiring managers are unremarkably screening dozens (if not hundreds) of candidates. They aren't reading your entire resume; they are skimming it, at best.

With a resume summary, you're making sure that, at a glance, the hiring manager discovers the most critical details. You are making the process easier for them and increasing your odds of landing in the "to interview pile." That's why it'south wise to have ane.

What Is Unique About a Customer Service Resume Summary?

Alright, now that y'all're on board with including a customer service resume summary, permit's dig a fiddling deeper. You accept to effigy out exactly what you demand to highlight, ensuring you can craft an ideal overview of your capabilities.

One thing yous demand to realize is you just accept a couple of sentences, max. Brevity is your ally. It forces you to focus, ensuring you go to the bespeak quickly, and the hiring manager stays engaged.

Want to know how customer service summaries are different from other industries? Sure thing.

I stand out difference between a customer service resume summary and one for other fields is that "client service" isn't just a job type; information technology'southward a specific skill. You need to make sure the bulk of your argument focuses on the core capabilities in that niche.

Additionally, you want to describe attention to the full amount of feel you bring to the table. Calculation it all up is a must, assuasive you lot to accept an impressive number that the hiring manager can't miss.

MIKE'S TIP: When you lot write a customer service resume summary, it'southward smart to touch on the specific sector if you are trying to land a task in the aforementioned niche. In that location's a big departure between forepart-line retail customer service and phone-based technical client service. Sure, everyone has to work with a smile and try to brand the client happy, just how you go near it isn't precisely the same. By making the connection, y'all may seem similar a stronger candidate to the hiring manager, so don't be afraid to get specific.

Common Mistakes When Writing a Customer Service Resume Summary

At that place are several resume summary mistakes that could derail your task search. Luckily, they are pretty like shooting fish in a barrel to spot, so you lot can avert them as long as you know what they are.

First, let'southward showtime with a biggie. Failing to tailor your resume, including the summary, to the function is a big no-no. You want that snippet to be an attention-grabber, and so it needs to speak to that hiring manager direct. If y'all want to make certain you nail it, try our Tailoring Method and see if that doesn't brand it a breeze.

Second, don't become long-winded. We mentioned that brevity is of import already, but it's critical to reiterate. A giant block of text at the top of your resume is going to hurt your chances. No one wants to read that. Keep it to no more than than 3 lines on the folio (using a reasonable font size), and y'all should be in decent shape.

Finally, don't forget to label your summary. A simple header lets the hiring managing director know what they are nigh to read. Plus, information technology showcases that you included an overview of your professional person feel. That way, if all they can do is skim your application, they know that it is a disquisitional section that they actually need to read.

Pinnacle three Tips for Writing a Customer Service Resume Summary

Writing a stand out customer service resume summary doesn't have to exist a hurting in the yous-know-where. If you want to tackle it with ease, here are three tips that you can put to work correct away.

1. It's All About Value

Your summary should showcase your capabilities, sure. Simply it should also create an outstanding value proffer. You desire to show the hiring manager what they gain by choosing yous, ideally in areas that are incredibly relevant to the customer service job clarification.

2. Exist Specific, B-E Specific

Ideally, your resume summary should be brimming with details. Include individual skills and specific achievements, not general overviews.

3. Embrace Action

Action verbs are powerful. They feel energetic, making your summary more engaging. Try to work in relevant, best-fit activeness verbs to make sure your argument really packs a dial.

iii Customer Service Resume Summary Examples

Okay, not you know what a customer service resume summary is, and take some helpful tips for crafting your own. What? Not set up yet? Think an example or ii will really help you nail it? No trouble!

If you don't know where to begin with your customer service resume summary, here are 3 examples that may help.

1. Retail

Multi-tasking, people-oriented customer service professional with 9 years of experience behind the counter. Familiar with major POS systems and set up previous shop record for customers served, checking out 38 customers in a unmarried 60 minutes.

2. Call Center

Over 7 years of experience in fast-paced phone call center environment. Exceptional advice, problem-solving, and conflict resolution/de-escalation skills. Highly familiar with the product niche.

3. Tech Back up

Personable, professional person, bilingual tech back up rep with v years of feel who is adept at taking complex concepts and making them accessible to the masses. Client-focused and calm under pressure. Trained in diagnostics and advanced troubleshooting techniques.

Putting It All Together

In the finish, having a stand up out customer service resume summary tin can brand a world of difference. It lets y'all showcase critical capabilities early in your application, increasing the odds that they'll catch the hiring managing director'south middle and, ultimately, country you lot an interview.

Make certain to apply the tips above regularly, customizing your summary at every opportunity. That way, you lot can speak to the nuances of the position, ensuring you can move your customer service career frontwards with ease.

Good luck!

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Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career adept and the caput writer at TheInterviewGuys.com.

His communication and insights have been shared and featured by publications such equally Forbes, Entrepreneur, CNBC and more likewise equally educational institutions such as the University of Michigan, Penn State, Northeastern and others.

Learn more near The Interview Guys on our About Us folio.